Kay Dreyer Watkins, LMFT, PLLC Kay Dreyer Watkins

Kay Dreyer Watkins, LMFT, PLLC, offers online counseling and therapy to individuals, couples, and families, including children, adolescents, teens, and adults. Kay treats civilians as well as military, including Army, Navy, Air Force, Coast Guard, Space Force, and Marine Corps. Sessions are held via the Internet using the HIPAA-compliant online counseling platform Doxy.me or other remote means to clients residing anywhere in Virginia or Georgia, including Fort Belvoir, Quantico, Fort Myer, the Pentagon, Naval Station Norfolk, Langley Air Force Base, Coast Guard Base Portsmouth, Joint Staff Suffolk, Fort Eustis, Fort Gordon, Fort Benning / Fort Moore, Fort Stewart, Hunter Army Airfield, Kings Bay Naval Submarine Base, Moody Air Force Base, Robins Air Force Base, Dobbins Air Reserve Base, Fort Gillem, Camp Merrill, and Marine Corps Logistics Base Albany. Some of the areas in which Kay provides therapy are: Relationship Issues, Grief, Family Conflict, Deployment, Reuniting, Relocation, PCS, Self-Esteem, Parenting, Spirituality, Anger, Depression, Communication, Divorce, Pre-Marital, Transitions, Workplace Issues, Long-distance relationships, baby, Career Counseling, Work-Life Balance, Marriage Counseling.

Norfolk, VA 23503
(270) 312-2691

Frequently Asked Questions

What is a Marriage and Family Therapist (MFT)?

MFTs are mental health professionals trained in Family Systems and Psychotherapy. MFTs are licensed to diagnose and treat mental and emotional disorders. MFTs focus on the overall, long-term well-being of individuals and their families.

Why use a Marriage and Family Therapist?

The American Association for Marriage and Family Therapy (AAMFT) says it best:

Research studies repeatedly demonstrate the effectiveness of marriage and family therapy in treating the full range of mental and emotional disorders and health problems. Adolescent drug abuse, depression, alcoholism, obesity and dementia in the elderly -- as well as marital distress and conflict -- are just some of the conditions Marriage and Family Therapists effectively treat.

Research indicates that marriage and family therapy is as effective, and in some cases more effective than standard and/or individual treatments for many mental health problems such as: adult schizophrenia, affective (mood) disorders, adult alcoholism and drug abuse, children's conduct disorders, adolescent drug abuse, anorexia in young adult women, childhood autism, chronic physical illness in adults and children, and marital distress and conflict.

Studies also show that clients are highly satisfied with services of Marriage and Family Therapists. Clients report marked improvement in work productivity, co-worker relationships, family relationships, partner relationships, emotional health, overall health, social life, and community involvement.

In a recent study, consumers report that marriage and family therapists are the mental health professionals they would most likely recommend to friends. Over 98 percent of clients of marriage and family therapists report therapy services as good or excellent.

After receiving treatment, almost 90% of clients report an improvement in their emotional health, and nearly two-thirds report an improvement in their overall physical health. A majority of clients report an improvement in their functioning at work, and over three-fourths of those receiving marital/couples or family therapy report an improvement in the couple relationship. When a child is the identified patient, parents report that their child's behavior improved in 73.7% of the cases, their ability to get along with other children significantly improved and there was improved performance in school. Marriage and family therapy's prominence in the mental health field has increased due to its brief, solution-focused treatment, its family-centered approach, and its demonstrated effectiveness. Marriage and family therapists are licensed in 46 states and are recognized by the federal government as members of a distinct mental health discipline.

What can I expect in therapy?

All sessions are conducted via Doxy.me, a secure, HIPAA-compliant online counseling platform. The therapist will listen to your story and assist you in setting realistic goals, in a professional and caring environment. Change requires commitment, courage, and consistency—all necessary to reach your goals.

How long will therapy last?

There is no set number of sessions for therapy. It may last a few weeks, months, or longer. The average length of therapy, based on weekly sessions, is from 2 to 6 months. The therapeutic process depends on the readiness and commitment of the client, in addition to the duration and severity of the problem. We will regularly assess how therapy is progressing for you.

What if my partner won't attend? Will it help for me to attend therapy sessions alone?

Absolutely! Partners may believe the therapist will take sides, or they might not feel comfortable opening up to a stranger. Therapy can assist you and be a source of support.

Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and a psychotherapist. Information is not disclosed without written permission. However, there are a few exceptions to this rule. Exceptions include:

  • Suspected child abuse or dependant adult or elder abuse. The therapist is required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person/s. The therapist must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself. The therapist will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, further measures may be taken without their permission in order to ensure their safety.

Where is your office? What areas do you serve?

We serve our clients exclusively online, utilizing the tele-mental health program Doxy.me. We can see clients who reside anywhere in Virginia or Georgia—all via remote counseling.

You can participate in our online video sessions from the convenience of your home, office, or other location, without the necessity of traveling to a counselor's office location. Online counseling sessions are accessible from most computers (both Mac and Windows), most iPhones and Android smartphones, and most iPads. These sessions utilize Doxy.me, a secure and HIPAA-compliant video conferencing solution.

Do you offer telephonic sessions?

We do not normally conduct sessions via telephone. Occasional exceptions may be made for existing clients due to extraordinary circumstances. If you would like to discuss the possibility of telephonic sessions, please contact Kay.

Insurance Information

Do you accept insurance?

We accept some insurance. Kay is a network provider for TriCare, Aetna, Anthem BlueCross BlueShield, and Cigna. We recommend asking these questions to your insurance provider to help determine your benefits:

  • Does my health insurance plan include mental health benefits, including telehealth? Note: Most insurance covers online therapy just as they do traditional office-based therapy. However, this varies by company and by plan, so it is important to determine your particular coverage.
  • Do I have a deductible? If so, what is it and have I met it yet?
  • Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
  • Do I need written approval (sometimes called a "referral") from my primary care physician in order for services to be covered?

TriCare Info TriCare: Kay accepts virtually all TriCare plans. However, she also understands that some service members and/or dependents, for various reasons, may not wish to utilize TriCare or visit a provider at the Military Treatment Facility. If this is a concern, please give Kay a call to discuss options.

Aetna Info Aetna: Kay participates in most Aetna health plans, with the exception of the Aetna Medicare plans.

Cigna Info Cigna: Kay accepts most Cigna plans.


Anthem BlueCross BlueShield Info Anthem BlueCross BlueShield: Kay participates in most Anthem BlueCross BlueShield plans, with the exception of Medicare plans.

If you have another insurance plan, or if your plan does not cover our services, Kay will assist you in obtaining out-of-network benefits through your insurance carrier if possible. Some insurance companies reimburse you for our services on an Out-of Network basis, some do not. You can call your insurance company and ask what percentage of a fee they will pay based on your particular policy.

Payment Information

For charges not covered by insurance, Kay accepts, through Ivy Pay, a HIPAA-secure payment processor: MasterCard, VISA, Discover, and American Express. We also accept PayPal.
MasterCard Accepted VISA accepted American Express accepted Discover Card accepted Ivy Pay PayPal Accepted Here

How Do I Get Started?

Call today to schedule an appointment
(270) 312-2691
Practice Areas

Kay provides therapy services in the following areas:

  • Relationship Issues
  • Grief
  • Family Conflict
  • Deployment & Reuniting
  • Relocation/PCS
  • Self-Esteem
  • Parenting
  • Spirituality
  • Anger
  • Anxiety
  • Depression
  • Communication
  • Divorce
  • Pre-Marital
  • Transitions
  • Workplace Issues
  • Long-distance relationships (one partner or both traveling for work, or living in two different cities)
  • Transitioning from couple to family-adding a baby!
  • Career Counseling
  • Work-Life Balance

Online Counseling FAQ

Doxy.me We use Doxy.me for all remote counseling appointments. Doxy.me is a HIPAA-compliant telehealth solution for online appointments. To access Doxy.me:

1. Go to: doxy.me/kaymft. Or, you may click the link at the bottom of this section.

2. If you get a dialog box asking you to allow Doxy.me to use your camera and microphone, click "allow."

3. You will be directed to the on-line waiting room. Type your name in the box and click "Check in." No other login information is required.

⇛If you are a few minutes early, your call will not be disconnected or go unanswered. When your appointment begins, I will click on your name and we will begin our appointment.

⇛If you are using a Mac, the Safari, Google Chrome, or Firefox browser is required; on Windows, either Firefox or Google Chrome is required. On an iPhone or iPad, use the Safari web browser on iOS. Using any method, you will then log in as patient.

NOTE: The link below will connect you to Doxy.me for confirmed online counseling sessions.

Kay Dreyer Watkins, LMFT, is transitioning to the exclusive use of Doxy.me for distance counseling.

What is HIPAA? How secure is online counseling?

HIPAA Compliance Info

HIPAA is the acronym for the Health Insurance Portability and Accountability Act that was passed by Congress in 1996.  HIPAA requires, among other things, the protection and confidential handling of protected health information.

Doxy.Me, the program Kay uses for online counseling, is HIPAA-compliant. Doxy.me uses encrypted point-to-point connections and identifying information is never recorded. Research has shown that Doxy.me is the easiest telemedicine tool to use. It works automatically in most popular browsers without the need to download additional software or plugins (iPhone/iPad users may download an optional app, or use the built-in Safari browser). Clients don't need to create an account or login to meet with their therapist.

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